Privacy policy

Privacy Policy

This Privacy Policy describes how Metric Hub Imports and Exports LLP (operating under the brand name BABYTOMS, referred to as "Company", "We", "Us", or "Our") collects, uses, discloses, and protects your information when you visit our website https://babytoms.in/ (the "Website") or purchase products from us.

We value your trust and are committed to protecting your personal data in accordance with the Information Technology Act, 2000 and rules made thereunder, and other applicable data protection laws in India.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use or access our Website.

1. Information We Collect
We collect several types of information from and about users of our Website, including:

Personal Information (PII): When you create an account, place an order, or contact us, we may collect personally identifiable information such as:

Full Name

Email Address

Phone/Contact Number

Shipping and Billing Addresses

Payment details (processed securely through third-party payment gateways; we do not store full credit/debit card numbers on our servers).

Non-Personal & Technical Data: When you browse our Website, our servers or analytics tools may automatically collect technical details such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can choose to disable cookies through your browser settings, though doing so may affect certain site functionalities.

2. How We Use Your Information
We use the information we collect for various business purposes, including to:

Process and Fulfill Orders: Manage your purchases, process payments, arrange shipping, and handle returns or exchanges.

Account Management: Create, maintain, and secure your account on our Platform.

Customer Support: Respond to your inquiries, feedback, complaints, or support requests.

Communication: Send you order confirmations, shipping updates, transactional alerts, and—with your consent—marketing or promotional offers regarding new products or discounts.

Website Improvement & Security: Monitor and analyze usage trends, prevent fraudulent transactions, protect against security threats, and optimize website performance.

3. Sharing and Disclosure of Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted entities under strict compliance:

Service Providers: Third-party vendors who help us operate our business (e.g., logistics and courier partners for shipping, payment gateway processors, cloud hosting providers, and email marketing tools). They are authorized to use your data only as necessary to provide services to us.

Legal and Compliance Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, your personal information may be transferred as part of that transaction.

4. Data Security
We implement appropriate technical, physical, and administrative security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Third-Party Links
Our Website may contain links to third-party websites or applications (such as payment gateways, social media plug-ins, or partner brands). Once you leave our site or are redirected to a third-party website, you are no longer governed by this Privacy Policy. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. Children's Privacy
Our Website offers products for infants and children (such as toys, apparel, and baby care items), but these products are intended to be purchased by adults. We do not knowingly collect personal information directly from children under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

7. Your Rights and Choices
Access and Update: You can review and update your account details by logging into your account on the Website.

Opt-Out of Marketing: You can opt-out of receiving promotional or marketing emails from us by clicking the "Unsubscribe" link included in those emails or by contacting us directly.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us & Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy or how your data is handled, you can reach out to our Grievance/Compliance Team:

Entity Name: Metric Hub Imports and Exports LLP (BABYTOMS)

Email: metrichubllp@gmail.com

Registered Address: 3rd Floor, JC Chamber, V/538, Panampilly Nagar, Ernakulam, Kochi, Kerala – 682036, India

Phone: +91 9846 446 656