Refund policy

Return and Refund Policy

Thank you for shopping at BABYTOMS (operated by Metric Hub Imports and Exports LLP). We want to ensure that you and your little ones have a smooth and satisfactory shopping experience.

This policy outlines the guidelines and conditions for order cancellations, returns, exchanges, and refunds for purchases made on https://babytoms.in/.

1. Return & Exchange Policy
Return Window: We offer a return or exchange request window of 5 days from the date of delivery/purchase. If 5 days have passed since you received your order, we unfortunately cannot offer you a return, exchange, or refund of any kind.

Eligibility Criteria: To be eligible for a return or exchange:

The item must be unused, unwashed, unaltered, and in the same condition that you received it.

The item must be in its original packaging with all original tags, labels, and seals intact.

Proof of purchase or receipt must be provided.

Exemptions & Non-Returnable Items:

Products purchased on Sale, Clearance, or Special Discounts may not be eligible for returns or exchanges.

Specific categories identified as non-returnable at the time of purchase.

2. Damaged, Defective, or Incorrect Items
Reporting Period: In case of receipt of damaged, defective, or incorrect products, please report the issue to our customer service team at metrichubllp@gmail.com or +91 9846 446 656 within 5 days of receiving the order.

Verification & Inspection: Replacement or exchange for damaged/defective items will be processed after our team inspects and verifies the issue.

Unboxing Video: For faster resolution regarding claims of damage, missing parts, or incorrect deliveries, an unedited unboxing video is strongly recommended.

3. Order Cancellation Policy
Cancellation Window: Cancellation requests will only be entertained if made within 5 days of placing the order.

Shipped Orders: Cancellation requests cannot be accepted if the order has already been processed, dispatched, communicated to our fulfillment partners, or is out for delivery. In such cases, you may choose to reject the package at the doorstep upon arrival.

4. Inspection & Refund Process
Quality Check: Once your returned item is received and inspected at our facility, we will send you an email notification confirming receipt and informing you whether your refund or exchange request has been approved.

Approved Refunds: Once approved following our quality check:

Refunds will be credited back to your original method of payment.

Approved refund will be credited to your original payment method within 5-7 Business days.
Shipping Costs: Shipping fees incurred during purchase are non-refundable unless the return is due to an error on our end (e.g., defective or wrong item dispatched).

5. How to Initiate a Return or Complaint
To initiate a return, exchange, or cancellation, please reach out to us with your Order ID and details:
Exchange/Replacement deliveries will be done within 7 Business days.

Entity Name: Metric Hub Imports and Exports LLP (BABYTOMS)